From our clients
What business owners say after working with us
Real feedback from small business owners across Penang — we share it as we receive it, without editing the parts that are mixed.
Back to home80+
Businesses supported
4.8
Average satisfaction
94%
Complete projects on time
2024
Operating since
Reviews
In their own words
Lim Hui Ying
Café owner, Georgetown
"The chat helper was already fielding enquiries about our opening hours within the first week. I was sceptical it would match our tone, but we shaped it together and it really does sound like us. The handover document was thorough — I've updated the helper twice on my own since then."
Morning Chat Helper · May 2025
Rajan Arumugam
Tailoring shop, Penang
"Arif spent a good hour with me before recommending anything — asking about my week, what I actually spend time on. The tools he suggested were not glamorous, but they work. I no longer manually chase order reminders. That alone saves me maybe forty-five minutes a day."
Routine Lightening Support · April 2025
Nurul Basyirah
Home bakery, Butterworth
"I run the business alone and was drowning in repeated messages. The helper handles most of the 'how do I order' questions now. The first week felt strange — I kept checking it — but by week two I'd stopped worrying. Nadia was patient throughout."
Morning Chat Helper · May 2025
Chan Kim Weng
Hardware supplier, Penang
"The numbers setup took longer than I expected — closer to six weeks than four — but Siti was upfront that my records were messier than a typical case. The result is a dashboard I check every Monday morning. I can now see which product lines are actually worth stocking."
Readable Numbers Setup · March–April 2025
Farah Zulaikha
Bridal studio, Georgetown
"I was nervous about AI handling sensitive conversations — bookings, pricing, customer queries that need a personal touch. But the helper was built carefully with limits on what it would and wouldn't answer. It knows when to hand over to me. That was the part that mattered most."
Morning Chat Helper · April 2025
Ahmad Marzuki
Printing business, Penang
"The routine support project surfaced a few tasks I hadn't even identified as problems — they just felt like normal overhead. Having someone map your week and then show you which parts are genuinely necessary versus habitual is useful beyond the tools themselves."
Routine Lightening Support · May 2025
Case studies
A closer look at three projects
Lim Hui Ying — Heritage Café, Georgetown
Morning Chat Helper · 10 days · RM 595
Challenge
The café received thirty to forty WhatsApp messages each week asking about opening hours, menu items, and reservation availability. The owner was answering these individually, often late at night.
Solution
A Morning Chat Helper was built to handle the twenty most common questions, with clear handover triggers for enquiries that needed a personal response. Built over ten days including a tonal review with the owner.
Outcome
About seventy percent of routine enquiries are now handled without the owner's involvement. Late-night message response time dropped from the next morning to within minutes. The owner updated the helper content twice independently in the month that followed.
"I didn't realise how much mental space those repeated messages were taking up until they stopped."
Chan Kim Weng — Hardware Supplier, Penang
Readable Numbers Setup · 6 weeks · RM 1,385
Challenge
Sales records were spread across three different systems and a set of manual order books. The owner had no clear picture of which product categories were growing and which were quietly losing ground.
Solution
Siti reviewed the existing records and designed a dashboard connecting the main digital sources, with a manual input option for the order books. The setup took six weeks due to the volume of historical data to organise.
Outcome
The owner identified two product lines to phase out and one to expand based on six months of data now visible for the first time. Monthly stock decisions that previously required a full day's review now take about twenty minutes.
"I'd been collecting this data for years without being able to read it. Now I actually look forward to Monday mornings."
Rajan Arumugam — Tailoring Shop, Penang
Routine Lightening Support · 3.5 weeks · RM 985
Challenge
The shop owner was spending over two hours daily on repetitive admin: order confirmations, fitting reminders, supplier follow-ups, and social media posts. No single task was large, but together they left little time for the craft itself.
Solution
Arif mapped the week in a planning session and identified four tasks suitable for partial automation. Three tools were introduced — one for reminder scheduling, one for supplier communication templates, and one for drafting social posts from brief notes.
Outcome
Admin time reduced from roughly two hours to around forty-five minutes daily. The owner continued adding to the reminder system after handover without assistance. Three months later, he described it as something that had "quietly changed how the week feels."
"Arif asked more questions in that first session than anyone I've worked with before. That was the right way to start."
Find us
Get in touch with Gemilang Labs
Phone
+60 4-2287 6053Address
Jalan Sultan Ahmad Shah 14, 10050 George Town, Penang
Working hours
Mon–Fri 9am–6pm · Sat 10am–2pm
Credentials
Professional standards we hold
PDPA 2010 Aligned
All tools reviewed for Malaysia data protection compliance
Penang Digital 2024
SME Digital Ally recognition
SME Association Member
Active member, SME Association of Penang
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